Draft — for legal review
Refund Policy
DRAFT — This policy is not yet in effect. It is published here for legal review only and will not apply to any purchase until it is finalized. All figures, time windows and contact details below are placeholders to be confirmed.
What this policy covers
Proposed: this policy covers digital products sold through Learn — templates, spreadsheets, guides, and checklists. It does not cover physical products recommended through The Personal Style Edit, which are sold by their own retailers under those retailers' policies.
Refund window
Proposed: refund requests must be made within [NUMBER OF DAYS — to be confirmed] of purchase.
Eligibility
Proposed grounds for a refund, to be confirmed: duplicate purchase, file never delivered, or file materially defective (corrupt or not matching its description). Whether a change of mind or a successful download qualifies is [TO BE CONFIRMED].
How to request a refund
Proposed: email [SUPPORT EMAIL — to be confirmed] with the order details and the reason for the request. Requests are answered within [NUMBER OF BUSINESS DAYS — to be confirmed].
Delivery problems
Proposed: if a download link never arrives or the file is corrupt, the first remedy is a replacement link or file. A refund applies when delivery cannot be completed [TO BE CONFIRMED].
Decisions needed before this page goes live
- Refund window in days.
- Whether change of mind or a successful download qualifies.
- Support email and response-time commitment.
- Which payment provider's refund process applies (Stripe, Lemon Squeezy or Gumroad).